Here at Custom Car Care we believe that buying a new vehicle should be an exciting time for you! You should look forward to buying a new vehicle. It should not be something that you dread.
To ensure that all of our customers have a car buying experience that goes above and beyond their expectations we have implemented these bill of rights.
1. Each Customer has the Right to be treated like Family.
Since we are located in a small town and locally owned and operated (since the beginning) it is natural for the atmosphere here to be family oriented. We strive to treat each and every one of our customers exactly how we would want to be treated; like family.
2. Each Customer has the Right to be heard
Every one has at least one concern throughout the car buying process. No matter how small the concern may be it is important to us that it is taken care of.
3. Each Customer has the Right to be free of Needless Haggling
No one wants to have to haggle to get exceptional value. No one should have to either. We do not ask for unreasonable prices. We strive to be up front with you and work as quickly as possible to reach an agreeable solution.
4. Each Customer has the Right to Full Disclosure
We do not attempt to hide anything from you. We will provide you with clear and accurate information regarding your purchase and the financial agreement.
5. Each Customer has the right to receive Exceptional Value
Our motto is “Wholesale Pricing Everyday”. We don’t have tent sales or price blowouts for one weekend. We do have wholesale prices 24 hours a day, 7 days a week, and 365 days a year. A dollar spent at Custom Car Care goes further than a dollar spent at any other dealer.
6. Each Customer has the right to No Pressure
Financially speaking buying a new vehicle is one of the biggest decisions you make in your life. It should not be taken lightly. We do not try to bully customers around and make them buy on the spot. We recognize how big of a decision you are making and want you to be completely comfortable with it.
