US 27 Showroom

Monday, June 27, 2011

Customer Service Complaints from Car Buyers

Customer service is important to your organization’s success; it doesn’t what where you work. CarGurus released a study regarding consumer’s top 5 complaints when it comes to car dealers.

#1 No response. Customers call or emails regarding a vehicle or issue but never hear back from the dealer.

#2 Bait and switch. This has been used by a lot of car dealers for years. The dealer advertises what seems like the perfect car and the right price only when you inquire about the car it has “just been sold”. It’s important to remember that sometimes if a dealer says that a car you are looking at has “just been sold” it might be true.

#3 Inconsistent communication. This happen consumers work with multiple employees at a dealership especially from different departments.

#4 Employee’s attitudes. No one wants to buy a car from someone who is rude or arrogant. It makes it even worse when they try and pressure customers into buying on the spot. People just want to be treated with respect and honesty.

#5 Wasted time. The worst is when someone drives to the dealership from a distance but the car they come to see is not available. Customers don’t like to wait in general. It doesn’t matter if you are in the checkout line at Wal Mart, having dinner at Pizza Hut, or buying a vehicle. No one likes the feeling of their time being wasted.

Wednesday, June 22, 2011

No More Spare Tire

For years a spare tire has been standard for all vehicles. A lot of people wont buy a vehicle unless it has a good spare tire. That will have to change.

Automakers are scrambling to improve fuel economy in order to meet new government regulations. One way they are doing this is getting rid of the spare tire and replacing it with a flat-fixing kit. This reduces the weight of the vehicle which improves fuel economy.

The no spare tire is a negative for many consumers. There are some bright spots besides better fuel economy though. The improvement in technology has decreased the chance of getting a flat tire in the first place. Another positive is roadside assistance. A lot of people have roadside assistance in some form which decreases the need for them to have a spare tire.

If having a spare tire is important for you to have you don't want to assume the next vehicle you buy will have one. If it is not important to you to have a spare tire you might want to consider taking the spare tire out of your vehicle and buying a flat-fixing kit.

Wednesday, June 15, 2011

Keep Track Of Your Fuel Economy

The average household will spend $700 more on gasoline this year then they did last year. Everyone wants to get the most miles per gallon out of their car. Few people know how to do this though.

The first step is to keep track of your miles per gallon. Data is used to keep track of performance in business, sports, etc. The key to keeping track of this data is being organized. People report that they see an improvement in their fuel economy just by keeping track of it and being aware of what it is.

FuelClinic.com allows you to be organized. It’s free to sign up and it will calculate your miles per gallon. You can read more about how it works here.

Friday, June 3, 2011

Saudi Prince doesn’t like the thought of alternative fuels

The 26th richest man in the world doesn’t like the thought of alternative fuels. Saudi Prince Al-Waleed Bin Talal said in an interview with CNN that he hopes that lower fuel prices will prevent America (along with other countries) from moving forward with alternative fuel vehicles.
Automaker’s fleet must reach an average of 35 MPG by 2016. The Obama Administration wants to raise that from 35 to anywhere from 47 to 62 MPG by 2025. Plus they are pushing the automakers to develop all electric cars. Nissan released the Leaf this year and Ford will offer an all-electric version of the Focus by the end of this year.
Bin Talal said he would like to see a barrel of oil between $70-$80 instead of the current price of over $100.